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	<title>Troubleshooting &#8211; Victoria Forms</title>
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	<title>Troubleshooting &#8211; Victoria Forms</title>
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	<item>
		<title>An error appears when I try to add fields to a document</title>
		<link>http://victoriaforms.com/faq-items/an-error-appears-when-i-try-to-add-fields-to-a-document/</link>
					<comments>http://victoriaforms.com/faq-items/an-error-appears-when-i-try-to-add-fields-to-a-document/#respond</comments>
		
		<dc:creator><![CDATA[Dan Dean]]></dc:creator>
		<pubDate>Tue, 24 Jun 2025 10:07:37 +0000</pubDate>
				<guid isPermaLink="false">https://victoriaforms.com/?post_type=avada_faq&#038;p=17625</guid>

					<description><![CDATA[The field boxes that appear in a VF Creator document use a technology called ActiveX, which was created by Microsoft. ActiveX objects may be disabled in modern versions of Microsoft Word. If this is the case, you will need to enable them for the fields to work. If you are unable to add fields to  [...]]]></description>
										<content:encoded><![CDATA[<p>The field boxes that appear in a VF Creator document use a technology called ActiveX, which was created by Microsoft. ActiveX objects may be disabled in modern versions of Microsoft Word. If this is the case, you will need to enable them for the fields to work.</p>
<p>If you are unable to add fields to your document, it may be because the use of ActiveX has been disabled.</p>
<p>Microsoft has started to roll out a change to Word’s settings so ActiveX is disabled by default. This can be changed back using the following method:</p>
<p>1. In Microsoft Word, click on the File tab in the ribbon. This will open the File menu.</p>
<p><a href="http://victoriaforms.com/wp-content/uploads/2025/06/fileTab.png"><img fetchpriority="high" decoding="async" class="alignnone size-full wp-image-17626" src="http://victoriaforms.com/wp-content/uploads/2025/06/fileTab.png" alt="" width="1913" height="143" srcset="http://victoriaforms.com/wp-content/uploads/2025/06/fileTab-200x15.png 200w, http://victoriaforms.com/wp-content/uploads/2025/06/fileTab-300x22.png 300w, http://victoriaforms.com/wp-content/uploads/2025/06/fileTab-400x30.png 400w, http://victoriaforms.com/wp-content/uploads/2025/06/fileTab-600x45.png 600w, http://victoriaforms.com/wp-content/uploads/2025/06/fileTab-768x57.png 768w, http://victoriaforms.com/wp-content/uploads/2025/06/fileTab-800x60.png 800w, http://victoriaforms.com/wp-content/uploads/2025/06/fileTab-1024x77.png 1024w, http://victoriaforms.com/wp-content/uploads/2025/06/fileTab-1200x90.png 1200w, http://victoriaforms.com/wp-content/uploads/2025/06/fileTab-1536x115.png 1536w, http://victoriaforms.com/wp-content/uploads/2025/06/fileTab.png 1913w" sizes="(max-width: 1913px) 100vw, 1913px" /></a></p>
<p>2. Click on Options. The Word Options pop up menu will then appear.</p>
<p><a href="http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions.png"><img decoding="async" class="alignnone size-full wp-image-17618" src="http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions.png" alt="" width="1916" height="988" srcset="http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-200x103.png 200w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-300x155.png 300w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-400x206.png 400w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-600x309.png 600w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-768x396.png 768w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-800x413.png 800w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-1024x528.png 1024w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-1200x619.png 1200w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-1536x792.png 1536w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions.png 1916w" sizes="(max-width: 1916px) 100vw, 1916px" /></a></p>
<p>3. In the Word Options pop up, select Trust Centre. Then, click on the Trust Centre Settings button. This will open the Trust Centre Settings pop up menu.</p>
<p><a href="http://victoriaforms.com/wp-content/uploads/2025/06/wordOptions-A.png"><img decoding="async" class="alignnone size-full wp-image-17627" src="http://victoriaforms.com/wp-content/uploads/2025/06/wordOptions-A.png" alt="" width="830" height="678" srcset="http://victoriaforms.com/wp-content/uploads/2025/06/wordOptions-A-200x163.png 200w, http://victoriaforms.com/wp-content/uploads/2025/06/wordOptions-A-300x245.png 300w, http://victoriaforms.com/wp-content/uploads/2025/06/wordOptions-A-400x327.png 400w, http://victoriaforms.com/wp-content/uploads/2025/06/wordOptions-A-600x490.png 600w, http://victoriaforms.com/wp-content/uploads/2025/06/wordOptions-A-768x627.png 768w, http://victoriaforms.com/wp-content/uploads/2025/06/wordOptions-A-800x653.png 800w, http://victoriaforms.com/wp-content/uploads/2025/06/wordOptions-A.png 830w" sizes="(max-width: 830px) 100vw, 830px" /></a></p>
<p>4. In the Trust Centre Settings pop up menu, click on the ActiveX Settings item in the side menu. Make sure the Disable all controls without notification option is not selected. If it is, you will need to change the setting.</p>
<p><a href="http://victoriaforms.com/wp-content/uploads/2025/06/trustSettings-A.png"><img decoding="async" class="alignnone size-full wp-image-17628" src="http://victoriaforms.com/wp-content/uploads/2025/06/trustSettings-A.png" alt="" width="854" height="696" srcset="http://victoriaforms.com/wp-content/uploads/2025/06/trustSettings-A-200x163.png 200w, http://victoriaforms.com/wp-content/uploads/2025/06/trustSettings-A-300x244.png 300w, http://victoriaforms.com/wp-content/uploads/2025/06/trustSettings-A-400x326.png 400w, http://victoriaforms.com/wp-content/uploads/2025/06/trustSettings-A-600x489.png 600w, http://victoriaforms.com/wp-content/uploads/2025/06/trustSettings-A-768x626.png 768w, http://victoriaforms.com/wp-content/uploads/2025/06/trustSettings-A-800x652.png 800w, http://victoriaforms.com/wp-content/uploads/2025/06/trustSettings-A.png 854w" sizes="(max-width: 854px) 100vw, 854px" /></a></p>
<p>5. Any of the other available options will allow VF Creator fields to work as expected. Select whichever enable option you prefer.</p>
<p>When this is done, you should be able to add fields to your form without any issues.</p>


<p></p>



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		<title>The VF Creator ribbon tab is not showing</title>
		<link>http://victoriaforms.com/faq-items/the-vf-creator-ribbon-tab-is-not-showing/</link>
					<comments>http://victoriaforms.com/faq-items/the-vf-creator-ribbon-tab-is-not-showing/#respond</comments>
		
		<dc:creator><![CDATA[Dan Dean]]></dc:creator>
		<pubDate>Tue, 24 Jun 2025 09:39:28 +0000</pubDate>
				<guid isPermaLink="false">https://victoriaforms.com/?post_type=avada_faq&#038;p=17616</guid>

					<description><![CDATA[If VF Creator is not appearing in the Word ribbon after it has been installed, there is a chance that VF Creator has become unloaded from Word. To reload VF Creator, use the following method: 1. In Microsoft Word, click on the File tab in the ribbon. This will open the File Menu. 2. Click  [...]]]></description>
										<content:encoded><![CDATA[<p>If VF Creator is not appearing in the Word ribbon after it has been installed, there is a chance that VF Creator has become unloaded from Word.</p>
<p>To reload VF Creator, use the following method:</p>
<p>1. In Microsoft Word, click on the File tab in the ribbon. This will open the File Menu.</p>
<p><a href="http://victoriaforms.com/wp-content/uploads/2025/06/wordRibbonNoVF.png"><img decoding="async" class="alignnone size-full wp-image-17617" src="http://victoriaforms.com/wp-content/uploads/2025/06/wordRibbonNoVF.png" alt="" width="1919" height="134" srcset="http://victoriaforms.com/wp-content/uploads/2025/06/wordRibbonNoVF-200x14.png 200w, http://victoriaforms.com/wp-content/uploads/2025/06/wordRibbonNoVF-300x21.png 300w, http://victoriaforms.com/wp-content/uploads/2025/06/wordRibbonNoVF-400x28.png 400w, http://victoriaforms.com/wp-content/uploads/2025/06/wordRibbonNoVF-600x42.png 600w, http://victoriaforms.com/wp-content/uploads/2025/06/wordRibbonNoVF-768x54.png 768w, http://victoriaforms.com/wp-content/uploads/2025/06/wordRibbonNoVF-800x56.png 800w, http://victoriaforms.com/wp-content/uploads/2025/06/wordRibbonNoVF-1024x72.png 1024w, http://victoriaforms.com/wp-content/uploads/2025/06/wordRibbonNoVF-1200x84.png 1200w, http://victoriaforms.com/wp-content/uploads/2025/06/wordRibbonNoVF-1536x107.png 1536w, http://victoriaforms.com/wp-content/uploads/2025/06/wordRibbonNoVF.png 1919w" sizes="(max-width: 1919px) 100vw, 1919px" /></a></p>
<p>2. Click on Options. The Word Options pop up menu will then appear.</p>
<p><a href="http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions.png"><img decoding="async" class="alignnone size-full wp-image-17618" src="http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions.png" alt="" width="1916" height="988" srcset="http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-200x103.png 200w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-300x155.png 300w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-400x206.png 400w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-600x309.png 600w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-768x396.png 768w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-800x413.png 800w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-1024x528.png 1024w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-1200x619.png 1200w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions-1536x792.png 1536w, http://victoriaforms.com/wp-content/uploads/2025/06/fileOptions.png 1916w" sizes="(max-width: 1916px) 100vw, 1916px" /></a></p>
<p>3. In the Word Options pop up, select Add-ins. Then, go to the Manage section at the bottom of the options page.</p>
<p><a href="http://victoriaforms.com/wp-content/uploads/2025/06/optionsA.png"><img decoding="async" class="alignnone size-full wp-image-17619" src="http://victoriaforms.com/wp-content/uploads/2025/06/optionsA.png" alt="" width="824" height="679" srcset="http://victoriaforms.com/wp-content/uploads/2025/06/optionsA-200x165.png 200w, http://victoriaforms.com/wp-content/uploads/2025/06/optionsA-300x247.png 300w, http://victoriaforms.com/wp-content/uploads/2025/06/optionsA-400x330.png 400w, http://victoriaforms.com/wp-content/uploads/2025/06/optionsA-600x494.png 600w, http://victoriaforms.com/wp-content/uploads/2025/06/optionsA-768x633.png 768w, http://victoriaforms.com/wp-content/uploads/2025/06/optionsA-800x659.png 800w, http://victoriaforms.com/wp-content/uploads/2025/06/optionsA.png 824w" sizes="(max-width: 824px) 100vw, 824px" /></a></p>
<p>4. Click on the Manage dropdown and select Disabled items from the options that will appear. Then click on the Go button.</p>
<p><a href="http://victoriaforms.com/wp-content/uploads/2025/06/optionsB.png"><img decoding="async" class="alignnone size-full wp-image-17620" src="http://victoriaforms.com/wp-content/uploads/2025/06/optionsB.png" alt="" width="825" height="791" srcset="http://victoriaforms.com/wp-content/uploads/2025/06/optionsB-200x192.png 200w, http://victoriaforms.com/wp-content/uploads/2025/06/optionsB-300x288.png 300w, http://victoriaforms.com/wp-content/uploads/2025/06/optionsB-400x384.png 400w, http://victoriaforms.com/wp-content/uploads/2025/06/optionsB-600x575.png 600w, http://victoriaforms.com/wp-content/uploads/2025/06/optionsB-768x736.png 768w, http://victoriaforms.com/wp-content/uploads/2025/06/optionsB-800x767.png 800w, http://victoriaforms.com/wp-content/uploads/2025/06/optionsB.png 825w" sizes="(max-width: 825px) 100vw, 825px" /></a></p>
<p>5. A list will then appear in a separate pop-up window. If VF Creator appears on this list, click on it and then click on the Enable button.</p>
<p><a href="http://victoriaforms.com/wp-content/uploads/2025/06/disabledListA.png"><img decoding="async" class="alignnone size-full wp-image-17621" src="http://victoriaforms.com/wp-content/uploads/2025/06/disabledListA.png" alt="" width="1038" height="850" srcset="http://victoriaforms.com/wp-content/uploads/2025/06/disabledListA-200x164.png 200w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListA-300x246.png 300w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListA-400x328.png 400w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListA-600x491.png 600w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListA-768x629.png 768w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListA-800x655.png 800w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListA-1024x839.png 1024w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListA.png 1038w" sizes="(max-width: 1038px) 100vw, 1038px" /></a></p>
<p><a href="http://victoriaforms.com/wp-content/uploads/2025/06/disabledListB.png"><img decoding="async" class="alignnone size-full wp-image-17622" src="http://victoriaforms.com/wp-content/uploads/2025/06/disabledListB.png" alt="" width="1041" height="854" srcset="http://victoriaforms.com/wp-content/uploads/2025/06/disabledListB-200x164.png 200w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListB-300x246.png 300w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListB-400x328.png 400w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListB-600x492.png 600w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListB-768x630.png 768w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListB-800x656.png 800w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListB-1024x840.png 1024w, http://victoriaforms.com/wp-content/uploads/2025/06/disabledListB.png 1041w" sizes="(max-width: 1041px) 100vw, 1041px" /></a></p>
<p>After this is done, VF Creator should re-appear in the Word ribbon. Close and reopen word to make sure it is still enabled.</p>
<p><a href="http://victoriaforms.com/wp-content/uploads/2025/06/vfCreatorRibbon.png"><img decoding="async" class="alignnone size-full wp-image-17623" src="http://victoriaforms.com/wp-content/uploads/2025/06/vfCreatorRibbon.png" alt="" width="1906" height="128" srcset="http://victoriaforms.com/wp-content/uploads/2025/06/vfCreatorRibbon-200x13.png 200w, http://victoriaforms.com/wp-content/uploads/2025/06/vfCreatorRibbon-300x20.png 300w, http://victoriaforms.com/wp-content/uploads/2025/06/vfCreatorRibbon-400x27.png 400w, http://victoriaforms.com/wp-content/uploads/2025/06/vfCreatorRibbon-600x40.png 600w, http://victoriaforms.com/wp-content/uploads/2025/06/vfCreatorRibbon-768x52.png 768w, http://victoriaforms.com/wp-content/uploads/2025/06/vfCreatorRibbon-800x54.png 800w, http://victoriaforms.com/wp-content/uploads/2025/06/vfCreatorRibbon-1024x69.png 1024w, http://victoriaforms.com/wp-content/uploads/2025/06/vfCreatorRibbon-1200x81.png 1200w, http://victoriaforms.com/wp-content/uploads/2025/06/vfCreatorRibbon-1536x103.png 1536w, http://victoriaforms.com/wp-content/uploads/2025/06/vfCreatorRibbon.png 1906w" sizes="(max-width: 1906px) 100vw, 1906px" /></a></p>


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